Payment FAQ

I paid but haven't gotten my license.

Before opening a ticket, CreditSoft can look for the payment and either show the license, issue it, or tell you if the payment was short.

Fastest match: your CreditSoft account email in the Zelle memo.
If the memo was missing: enter the name on the payment, amount sent, date, and confirmation or transaction number.
If lookup cannot solve it: drag in a screenshot and open a ticket with the same details.

For future payments

Always include your CreditSoft account email in the Zelle memo. That is the fastest way for the payment checker to match the payment and issue or renew the license automatically.

The number your bank shows may be a customer confirmation code, while CreditSoft may also see a separate bank transaction number in the Chase/Zelle email. Either one can help when the rest of the details line up.

Why did my license not show up?

The payment may not have included your account email in the memo, the payer name may be different, the amount may not match a current license price, or the Zelle email has not arrived yet.

What should the memo say?

Use the same email you used for CreditSoft. Example: you@company.com. Do not use only “CreditSoft”, “license”, or “test” as the memo.

What if someone else paid for me?

Use the lookup with that payer's name, Zelle email or phone, amount, and your CreditSoft account email. If it cannot solve it, attach a screenshot and open a ticket.

Find my payment

CreditSoft will try the lookup first. A support ticket only opens if the lookup cannot safely issue or show the license.

Your name

CreditSoft email

Phone

Amount paid

Payment date

Transaction or Confirmation Number

Who paid?

Zelle email or phone

Memo used

Screenshot attachment

Drag proof here, or click to upload HEIC, HEIF, JPG, PNG, WebP, GIF, or PDF under 10 MB.

Anything else?