Clients get a branded front door to log in, upload what you request, and follow progress. Your team keeps the real casework inside the local CreditSoft intranet where it belongs.
The navigation is pointing to the outside layer of CreditSoft, so the page needs to show the branded public site, the client portal, and the split between customer access and the protected business workspace.
The public site and portal are meant to feel polished and simple for the client. The local intranet is where the company works the file.
This is the lane the menu should be describing: the polished, client-facing side of the product.
The portal is not the casework system. The company still works inside the protected CreditSoft environment.
The public site explains the offer, handles intake, and gives customers a clear path into the portal without sending them somewhere generic.
They log in, review progress, see what the company needs next, and upload requested material through the branded front end.
The protected intranet remains the real operating layer for the business, so the portal stays simple and the casework stays organized.
That is the whole point of this lane. CreditSoft can support the branded public front end while the business continues to run the real file from the local-first intranet.